For more than a month, Ukraine has legislation on the mandatory issuance of a fiscal receipt when selling complex technologies to guarantee. Has changed is consumer sentiment and whether the sellers the rule of law?
Furniture and things has not come back – everything was completely burned or permanently covered with soot. Natalia from Zaporozhye to show his apartment, which recently had a fire. Now the house a little tidy, but two months ago a woman with three kids literally left on the street.
The apartment is flashed from-for short circuits that occurred in the heater purchased on the market:
We are not interested in who the manufacturer is how I got the goods on the market, what is now very sorry. Us a “cheaper” cost is very expensive, – says Natalya.
For more than a month, Ukraine has a law under which the equipment warranty must sell only with the fiscal receipt. But about the buyer thinks the last place because of the desire to save money.
Often this occurs when people use for home appliances of low quality, dubious origin, thus they are unable to prevent fires and protect their property from fire, – the chief of sector on public relations with the media and the public of GU gschs in the Zaporozhye area Yulia Barysheva. Only in this region for 2017 occurred 174 fire.
A receipt provides all the information about the origin of the goods and gives the chance to demand from the seller compensation of damages. In fiscal receipt is always specified by the seller, at the time, as in the purchase receipt, hand written, the seller may miss important information.
About it knows Victoria from Kiev, which at the end of last year I purchased a camera and accessories to it, but after a few days the technique has failed: “Replacement camera battery did not work, and after a visit to the water Park and the remote control button on the selfie-stick”.
In the store to replace the product or return the money to Victoria refused, then with the fiscal receipt, she turned to the experts Gospodarevskaya Ukraine.
– Replaced me, I’m happy and know now that an appeal to the state foods and consumer service, if you have a fiscal receipt and a duly executed statement always helps to protect rights.
Without a receipt, the chances of the customer to compensation would be minimal. Last year, out of 5,000 complaints of customers, the state foods and consumer service can only help half. Other consumers are unable to prove the purchase. Experts warn – the purchase of equipment of dubious origin can cost not only property, but life and health.
– While official complaints from consumers on non-issuance of a fiscal receipt when purchasing complex equipment on the guarantee was not, but there were phone calls “What do I do when I want to buy equipment, and I refuse to give fiscal cash receipt”, – said acting Deputy Chairman of Gospodarevskaya Lily, Stirenko. – We conduct explanatory work that all sellers of such goods is required to issue a fiscal receipt, but if the seller does not, then he might have problems with the origin of the goods.
REFERENCE: Dunnsm GfK, the informal sector of the electronics market is 20% in the segment of large household appliances and up to 35% in the sectors of consumer electronics and telecommunication equipment. The shadow is 20% of the market for notebooks, tablets, mobile phones; up to 25% of the market cameras; up to 10% of the TV market.
On may 8, complex appliances with warranty card in Ukraine must be sold with the fiscal receipt. From that day came into force the decision of the Cabinet dated March 16, 2017 No. 231, defining a list of more than 300 kinds of products subject to the requirement. In particular, we are talking about large household appliances warranty on the refrigerators, stoves, pumps, boilers, air conditioners, washing machines, vacuum cleaners, boilers, printers, scanners, laptops, phones, TVs.
